AI-Powered Order Tracking for Shopify
Order Genie handles order tracking and customer queries 24/7 with intelligent AI. Get started with 50 free chats forever - no trial limits.
Powerful Features for Modern E-commerce
Everything you need to automate customer support and improve satisfaction
Automated Order Tracking
Customers can instantly check order status, shipping info, and delivery estimates using order numbers or email addresses.
- • Real-time Shopify API integration
- • Carrier tracking links
- • Delivery time estimates
Smart FAQ Responses
Automatically answer common questions about return policies, payment methods, store hours, and product availability.
- • Editable knowledge base
- • Natural language processing
- • Context-aware responses
Personalized Interactions
Recognize returning customers and provide personalized greetings with order history and tailored recommendations.
- • Customer identification
- • Purchase history access
- • Personalized recommendations
Intelligent Escalation
Detect complex queries and seamlessly transfer to human agents with full chat history and customer context.
- • Sentiment analysis
- • Keyword triggers
- • Email & Slack notifications
Analytics & Insights
Comprehensive dashboard with chat metrics, resolution rates, customer satisfaction scores, and performance insights.
- • Chat volume tracking
- • Resolution rate analysis
- • Customer feedback system
Multilingual Support
Automatically detect customer language and respond in their preferred language using advanced AI translation.
- • Auto language detection
- • GPT-powered translations
- • English fallback option
Simple, Transparent Pricing
Choose the perfect plan for your store. Start with 50 free chats forever.
Free
- 50 chats forever
- Basic order tracking
- Standard FAQ responses
- Branded with our logo
Starter
- Up to 500 chats/month
- Advanced order tracking
- Custom FAQ knowledge base
- Remove branding
- Email support
Growth
- Up to 2,000 chats/month
- Smart escalation system
- Customer recognition
- Custom branding
- Basic analytics dashboard
Pro
- Up to 10,000 chats/month
- All Growth features
- Advanced analytics
- Priority support
- Custom integrations
Need higher volume or custom features?
Contact us for enterprise pricing →