AI Chatbot with Product Recommendations for Shopify
Order Genie recommends the right products, answers FAQs instantly, and tracks orders in real time. Drive higher conversions through smart in-chat recommendations. Get 50 free chats forever.
Quick setup guide
Teach your bot, then let it run 24/7
The bot is accurate when it knows your policies. Upload your FAQ/returns file once so Order Genie can answer with your own rules.
Install & Connect
One-click install. Customers can use the built-in “Track my order” flow with their order # and email.
Upload knowledge base
Add your FAQ/return policy file with a short description. This is required so the bot uses your store’s own information.
Go live on storefront
Turn on the widget with your branding. Customers get accurate information on shipping, returns, and orders 24/7.
Powerful Features for Modern E-commerce
Everything you need to automate customer support and improve satisfaction
AI Product Recommendation
Boost conversions with smart product suggestions during customer conversations. The AI recommends relevant products based on chat context and customer needs.
- • Context-aware suggestions
- • In-chat product cards
- • Drive higher conversions
Automated Order Tracking
Customers can instantly check order status, shipping info, and delivery estimates using order numbers or email addresses.
- • Real-time Shopify API integration
- • Carrier tracking links
- • Delivery time estimates
Smart FAQ Responses
Automatically answer common questions about return policies, payment methods, store hours, and product availability.
- • Editable knowledge base
- • Natural language processing
- • Context-aware responses
Customer Recognition
Identify returning customers and access their order history to provide better, more personalized service.
- • Customer identification
- • Purchase history access
- • Order history lookup
Email Support Integration
Connect customers with your support team when they need human help through seamless email ticket creation and notifications.
- • Support ticket creation
- • Email notifications
- • Auto-responder messages
Support Ticket Management
Manage customer support requests with organized ticket tracking, status updates, and basic ticket analytics.
- • Support ticket dashboard
- • Ticket status tracking
- • Email notifications
Business Hours & Availability
Configure your support hours and automatically inform customers when your team is available or away.
- • Customizable business hours
- • Availability status display
- • After-hours messaging
Simple, Transparent Pricing
Choose the perfect plan for your store. Start with 50 free chats forever.
Free
- 50 chats forever
- 2 Knowledge Base files
- Basic order tracking
- Standard FAQ responses
- Branded with our logo
Starter
- 500 Chats/Month
- 5 Knowledge Base files
- AI Product Recommendation
- Advanced Order Tracking
- Remove branding
Growth
- 2,000 chats/month
- 10 Knowledge Base files
- AI Product Recommendation
- Custom branding
- Basic Analytics Dashboard
Pro
- 10,000 chats/month
- 15 Knowledge Base files
- AI Product Recommendation
- Advanced Analytics
- Priority support
- Custom Integration
Need higher volume or custom features?
Contact us for enterprise pricing →