AI-Powered Order Tracking for Shopify
Order Genie handles order tracking and customer queries 24/7 with intelligent AI trained on your own store policies. Upload your FAQ/returns file once and get started with 50 free chats forever.
Quick setup guide
Teach your bot, then let it run 24/7
The bot is accurate when it knows your policies. Upload your FAQ/returns file once so Order Genie can answer with your own rules.
Install & Connect
One-click install. Customers can use the built-in “Track my order” flow with their order # and email.
Upload knowledge base
Add your FAQ/return policy file with a short description. This is required so the bot uses your store’s own information.
Go live on storefront
Turn on the widget with your branding. Customers get accurate information on shipping, returns, and orders 24/7.
Powerful Features for Modern E-commerce
Everything you need to automate customer support and improve satisfaction
Automated Order Tracking
Customers can instantly check order status, shipping info, and delivery estimates using order numbers or email addresses.
- • Real-time Shopify API integration
- • Carrier tracking links
- • Delivery time estimates
Smart FAQ Responses
Automatically answer common questions about return policies, payment methods, store hours, and product availability.
- • Editable knowledge base
- • Natural language processing
- • Context-aware responses
Customer Recognition
Identify returning customers and access their order history to provide better, more personalized service.
- • Customer identification
- • Purchase history access
- • Order history lookup
Email Support Integration
Connect customers with your support team when they need human help through seamless email ticket creation and notifications.
- • Support ticket creation
- • Email notifications
- • Auto-responder messages
Support Ticket Management
Manage customer support requests with organized ticket tracking, status updates, and basic ticket analytics.
- • Support ticket dashboard
- • Ticket status tracking
- • Email notifications
Business Hours & Availability
Configure your support hours and automatically inform customers when your team is available or away.
- • Customizable business hours
- • Availability status display
- • After-hours messaging
Simple, Transparent Pricing
Choose the perfect plan for your store. Start with 50 free chats forever.
Free
- 50 chats forever
- Basic order tracking
- Standard FAQ responses
- Branded with our logo
Starter
- 500 Chats/Month
- Advanced Order Tracking
- Custom FAQ knowledge base
- Remove branding
Growth
- Up to 2,000 chats/month
- Email support tickets
- Custom branding
- All Starter features
Pro
- Up to 10,000 chats/month
- All Growth features
- Priority support
- Custom integrations
Need higher volume or custom features?
Contact us for enterprise pricing →